ITSM Tools

Private Clouds?

2010-04-29T05:52:00.000-07:00

Those thinking there is such a thing as a private cloud don't get it. I agree with Alistair Croll whose opinion was described here.

ITIL: Microsoft and Open Source

2010-02-27T17:48:00.000-08:00

Stumbled upon a document from Microsoft indicating which open source tools cover aspects of ITIL.
ITIL: Microsoft and Open Source

Learnings from Creating a Developer Virtual PC Image

2009-04-25T19:54:00.000-07:00

Learnings from Creating a Developer Virtual PC Image

Seems every development project should have a page and an image like this. Listing which tools are used and making it easy to add a new member by way of a base machine image.

Learnings from Creating a Developer Virtual PC Image

2009-04-25T19:31:00.000-07:00

Learnings from Creating a Developer Virtual PC Image

Interesting write-up. Every development project should have such a page and image.

Survey Reports Adoption of ITIL and Related Best Practices

2008-03-19T19:16:00.000-07:00

While this survey is vague about how deeply US companies engaged ITIL, it is reporting that 59% have engaged to some level. News to nobody: it finds that adoption rates in other parts of the world are significantly higher (66% are engaged outside the US). It also says that only 8% of US companies claim to be "aligned" with ITIL.

http://www.reuters.com/article/pressRelease/idUS248120+28-Feb-2008+PRN20080228

We Americans continue to be slow to adopt new standards (and even some older ones, like the metric system).

Altiris release a Workflow Automation Solution

2008-03-14T19:30:00.000-07:00

There is increasing talk about IT Automation as part of business service automation. Altiris, recently acquired by Symantec, has introduced a Workflow Automation Solution based on technology Symantec recently acquired.

http://money.cnn.com/news/newsfeeds/articles/marketwire/0374318.htm

There was speculation that the basis was Microsoft's Windows Workflow Foundation, however, apparently not the case, as carefully clarified here: http://www.altiris.com/upload/logicbasemicrosofttechnologies.pdf

Infra Acquired by EMC

2008-03-14T19:14:00.000-07:00

EMC acquires Australian based Infra as it expands into ITSM. Infra a lesser known maker of infrastructure management tools will help EMC provide an infrastructure management soluiton.

http://www.informationweek.com/management/showArticle.jhtml;jsessionid=NIXZERFWXXKY4QSNDLPSKHSCJUNN2JVN?articleID=206902871

The "Infra" product name will be retained.

Infra was at about 160 employees at the time of acquisition. These employees will be absorbed as part of EMCs Resource Management Software unit.